Integration Center of Excellence

Outsourcing integration

Communicate has established a wide range of integration solutions for a large number of customers across different sectors. We have systematically acquired specialist expertise in integration and the challenges integration presents. Consequently, we have also developed an organisation, infrastructure, resources and products which we offer our customers through our Integration Centre of Excellence (ICE).

The ICE concept is divided into three specific areas (see below) – designed to achieve a high degree of flexibility and efficiency in value chain integration. You, the customer, choose which parts you want to use. Common to every ICE agreement is that we build up in-depth knowledge and expertise about your needs, solutions and special challenges.

Implementation
Management, consulting, expertise in integration standards and methodology
Establish solutions
Maintenance

Infrastructure
Hardware
Integration software (licenses)
Communication

Operation and monitoring
Proactive monitoring of customer solutions (regardless of location)
Problem solving, notification to client and external partners when needed

The ICE concept represents an efficient way to realize and manage integration, providing a solution with predictable operating, monitoring, development and maintenance costs – depending on which ICE modules are chosen. ICE customers always have access to integration experts with a sound knowledge of the customer’s solution and specific needs.